Terms & Conditions

This website (“Site”) is owned and operated by RAH TECH PTE. LTD. (“Rah Tech”, “We”, “Us” and “Our”).

By visiting our Site and/or purchasing from us, you agree to engage in our “Service” and be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and conditions; policies referenced herein and/or available by hyperlinks. These Terms of Service apply to all users of the Site, including without limiting users who are browsers, customers, vendors, merchants, and/or content contributors.

We reserve the rights to update, replace or remove any part of these Terms of Service by posting updates and/or making changes to our Site without notice. It is your responsibility to check this page periodically for changes. Your continued use or access to the Site following the posting of any changes constitute acceptance of the changes.

1. Our Service

1.1   Our Site is only intended for use by businesses and companies in Singapore. We only accept orders from businesses and companies operating within Singapore.

2. Terms of Sales

2.1   By placing an order, you are offering to purchase and will be subjected to our terms and conditions. All orders are subjected to stocks availability and confirmation of the order price. Order dispatch time may vary according to stocks availability and any representations made on delivery lead time are subjected to any delays resulting from shipment delays or force majeure for which we will not be responsible.

3. Pricing

3.1   Prices for our products are subjected to changes without notice. We reserve the rights at any time to modify or discontinue the product (or any part or content thereof) without notice. We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the product.

4. Product/Site Descriptions

4.1   Rah Tech seeks to be as accurate as possible in describing the products on Site or for online purchase. We do not warrant that product descriptions or other content on our Site are accurate, complete, reliable, current, or error-free.

5. Warranty

5.1  To the extent permitted by law, Products are covered by the Supplier’s Warranties.

5.2  Rah Tech’s responsibility with respect to the warranties for the Products is to pass on to the Customer the benefits of any such Supplier’s Warranties to the extent it is able to.

5.3  Rah Tech does not warrant that repair facilities or parts will be available for any of the Products.

5.4  The Supplier’s Warranties are in substitution for all other terms, guarantees, conditions and warranties, whether implied by statute or otherwise and Rah Tech expressly excludes all such other terms, guarantees, conditions and warranties.

5.5  Software Products are not warranted by Rah Tech under these Terms. Such Software Products are warranted in accordance with relevant license agreements governing their use.

6. Promotions/Discount Codes

6.1  We may from time to time offer promotions and/or discount codes which may apply in respective of any, or certain specified, purchases made through this Site. The conditions of use relating to any promotion/discount code will be specify at time of event and are subjected to changes without notice.

7. Shipping & Returns/Cancellations

7.1  We only ship within Singapore. 

7.2  You will be entitled to Free Shipping for order in a single purchase above $300.  For transactions below $300, a shipping fee of $25 is chargeable. 

7.3  Returns must be done within five (5) working days starting from the day the goods are delivered to you. You may return your order (or items) only for any of the following reasons:

(a)  Wrong items received

(b)  Products are defective or damaged upon arrival

7.4  The general requirements for returns are as follows:

(a)  Proof of purchase is required – Order invoice number and DO number 

(b)  The products must be in new condition and returned in the original, unopen packaging with all original accessories (including manuals, warranty cards, certificate of authenticity)

(c)  All sealed items must not be opened

(d)  The product must not have been used or installed or had any data inputted

7.5   Only one exchange is allowed per purchase. The exchanged product will not be eligible for further exchange or refund unless faulty.

7.6   If your return meets all the listed requirements and you wish to proceed with the return, please have your order invoice number ready and contact us at esales@rahtech.sg. Our service team will verify the return reason and arrange a return pick-up for you. We will pick up the product/s and conduct an evaluation within seven (7) working days starting from the day we received your returned product/s. You will receive an email confirmation once the returned item is received at our end.

7.7   If your return is valid, we will process your refund or replacement based on what you have indicated to our service team. We will reimburse you with a refund through the same mode of payment that was made in the original purchase. If your return is not valid, we will notify you and arrange the product/s to be returned to you. For the product/s to be returned, a delivery fee will be chargeable. We reserve the rights to reject any return, exchange, refund that is deemed unfit or unreasonable.

7.8   Cancellation of a confirmed order is not allowed unless otherwise agreed in writing by Rah Tech. Any order cancellation possibility is subjected to respective vendor’s approval.

7.8.1 Cancellation is strictly not allowed for E-Store orders. 

8. User Account Registration and Security

8.1   By accessing and/or using our Site, you may be required to register a corporate account. You shall provide us with accurate, complete and updated information as may be required during registration. If you choose to register with our Site, it will be your responsibility to ensure that your login credentials and all other details in relation to your account remain confidential at all times. You may not share your account information with, or allow access to your account by, any third party. As you will be responsible for all activities that occur under your account, you should ensure the confidentiality of your login credentials. You are solely responsible for your own losses and losses incurred by us and others (including other users) to any unauthorized access of your account.

9. Intellectual Property

9.1   Your use of the Site and its content grants no rights to you in relation to our intellectual property rights including but not limited to trademarks, logos, graphics, photographs, animations, videos and text or any third-party intellectual property in the Site and its content.

9.2   You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the services, web pages or materials on the Site or the computer codes of elements comprising the Site other than for your own personal use. Subjected to the above, you may download insubstantial excerpts of this content to your hard disk for the purpose of viewing it provided that no more than one copy of any information is made.

9.3   We do not encourage the submission of any confidential or proprietary information from you. Should you choose to submit information, graphics, photographs, videos, text or other content to us via the Site, you grant us the rights to such materials at our own discretion including but not limited to edit, copy, reproduce, disclose, post and remove such materials from the Site. By submitting any such material to us, you are representing that material as your own original work.

10. Our Liability

10.1  We warrant to you that any product purchased from us through our Site is of satisfactory quality.

10.2  Our liability in connection with any product purchased through our Site is strictly limited to the purchase price of that product.

10.3  Unless otherwise stated, all product warranties will be covered by the respective brand owner.

10.4  As mandated by Singapore, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. Events Not Within Our Control

11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”)

11.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes but not limited to the following:

 (a)  strikes, lockouts or other industrial actions;

 (b)  civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

 (c)  fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

 (d)  impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

 (e)  impossibility of the use of public or private telecommunication networks; or

 (f)  the acts, decrees, legislations, regulations or restrictions of any government.

11.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and the timeframe for performance will be extended accordingly during this period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

12. Links to Third-Party Websites

12.1 The Site may include hyperlinks to websites which are owned or operated by third parties. Such third-party websites are not under our control. Hyperlinks are provided only as a form of convenience and if you use these links, you will leave this Site. Rah Tech is not obligated to review any third-party websites and does not control any of the third-party websites and is not responsible for any of the third-party websites, any information, software, products, services, or materials found there or any results that may be obtained from using them. If you decide to access any of the third-party websites linked from this Site, it is at your sole discretion and risk, and you shall be deemed subjected to the privacy policies, terms and conditions of those third-party websites; these Terms shall not be applicable to your use of such third-party websites.

13. Governing Law & Jurisdiction

13.1 By accessing our Site and/or using our online services, you agree that such access and/or use as well as these Terms and Conditions of access shall be governed by, and construed in accordance with, the laws of Singapore and you agree to submit to the non-exclusive jurisdiction of the Singapore courts.